Information Technology Services
Information Technology Services has five departments: Administrative Solutions, Bookstore, Network Services, Service Bureau and Technology Support Services. You can contact ITS via the Helpdesk:
Technology Support Services
The Helpdesk is the first level of support for all of Doane University's Students, Faculty, Staff. The Helpdesk supports and maintains all laptops, desktops, printers, and computer labs and tracks all assets. Technology Support Services is responsible for all cabling infrastructure, phone systems, personal computers, scanners, printers, and other office technology.
Services provided by Technology Support Services:
PC hardware configuration, troubleshooting, consultation, reconfiguration, software installation, data recovery, antivirus installation, field support for PCs, printers, scanners, voice, data, and video cabling, phones, purchase tracking and installation of specialized software.
Network Services is responsible for maintaining Doane's network and data center for all campuses. This includes all switches, servers, and network security. All user accounts are created and maintained by Network Services.
Services provided by Network Services:
E-mail account setup, security, system monitoring, websites, systems backup and recovery, server hardware configuration, firewall implementation and system administration.
Enterprise Application Services
Enterprise Application Services maintains and supports Doane University's academic and administrative applications, reporting, and web systems including:
- Ellucian Colleague, Doane University's administrative system, which encompasses student information, human resources, finances, financial aid, housing, alumni and advancement, academic affairs, and student leadership
- WebAdvisor and Self-Service, which provides users online access to information stored in Ellucian Colleague.
- Blackboard, Doane's learning management system
- Other applications such as Drupal (Doane's CMS application), iTunes U, and QAS
Services provided by Enterprise application services:
Ellucian product and Blackboard access, report planning, development, customization and distribution, quality control, system administration and upgrades, and custom programming.