Help and Support

Access It

To setup your Doane account profile:

Go to https://www.doane.edu/myaccount. Under the “Password Reset” section, click on Go to Reset Tool. Enter your Doane Username and click continue. Select Authenticate with E-mail and choose the non-Doane e-mail listed and click Send Pin. When you receive your PIN CODE enter it the in space provided and continue. You will now select 4 challenge questions and answers.

Note: Should you decide to change your password, you will need to use https://www.doane.edu/myaccount. Under the “Password Reset” section, click on Go to Reset Tool. Enter your Doane Username and click continue. Select Authenticate with Challenge Questions and type in the answers you provided. You will create a new password on the next screen.

PASSWORD REQUIREMENTS:

Your password must meet 3 of the 4 following criteria:

  • Uppercase letters (A-Z)
  • Lowercase letters (a-z)
  • Numeric characters (0-9)
  • Non-alphabetic character (ie. !, $, #, %, *)
  • Students needing Accessibility Accommodations: For information about Doane’s Accessibility Policies, please visit http://doane.edu/disability-services.

    Doane User ID:

    Your key to most university resources is your User ID. It consists of two parts: your user name and a password. Your user name will be formatted as firstname.lastname (e.g. thomas.doane)

    Your password will be what you created with the ReAct Password Management Tool

    Remember to treat this information like you would your most prized possession! This User ID allows access to systems containing YOUR information and it should be kept confidential!

    Systems that use your User ID include: Doane email, Netfiles, WebAdvisor, Lab machines and Blackboard.

    Connect It

    Wireless Network:

    On your mobile device: Connect to the “Doane” wireless network then open your browser (Safari, Google, etc) and go to doane.edu — register your device and then you’ll be good to go!

    On your PC or Mac: Go to Wi-Fi networks, choose “Doane” wireless network, then open your browser and go to doane.edu — register your device and you’ll be online!

    Wired Network:

    Doane University provides each student one wired port in their dorm room in addition to their wireless access. This network is known as ResNet.

    We do have certain restrictions on how you can use our network outlined in the Appropriate Use Policy accessible online at doane.edu/faq/acceptable-use-policy.

    Blackboard ( Learning Management System ):

    Go to bb2.doane.edu — Log in using your Doane User ID.

    Minimum Computer Requirements:

    Desktop/Laptop Mobile Phone/Tablet
    Operating System Windows: 7, 8, 10
    Mac OSX: 10.8, 10.9, 10.10, 10.11, 10.12
    iOS, Android, Windows Mobile, Chrome OS
    Processor 1 GHz Processor 1 GHz Processor
    Memory 4GB of RAM 2GB of RAM
    Monitor 1024 x 768 Resolution n/a
    Hard Drive Space 5GB of free space n/a
    Home Internet Speed DSL — 12Mbps
    Cable — 20Mbps
    DSL — 12Mbps
    Cable — 20Mbps
    Internet Browser IE8, IE9, IE10, Safari 5+, or Chrome Android, Safari 6+, Chrome 35+
    Java Installation required Some features not available in Mobile versions
    Flash Player Installation required Some features not available in Mobile versions
    Camera/Microphone For some classes these items are required. Please check with your instructor before the beginning of class! If you need to purchase these and they are not built in – we recommend 1st tier vendors like Dell, Lenovo, Apple, etc
    For Blackboard Access Go to bb2.doane.edu in a supported browser Need to Download Application through the App Store or Google Play

    Protect It

    All computers should have an antivirus program to help protect against pieces of software that can hijack your information. Doane uses Microsoft Security Essentials or Microsoft Defender to protect our machines. These programs come standard on most Windows machines, but can be downloaded for free at: http://microsoft.com/en-us/safety/pc-security/microsoft-security-essentials.aspx.

    We also recommend Malwarebytes available at: http://malwarebytes.com

    We also recommend protecting yourself with Doane’s e2Campus safety alerts at: http://www.doane.edu/campus-alerts

    Support It

    Doane Tiger Tech is available to you free of charge! If you need help with your device, your internet connection, or even your game system — all you have to do is ask!

    Call: 402.826.8411
    Email: helpdesk@doane.edu
    Self Service Portal: helpdesk.doane.edu
    Walk In: Our hours match the Library’s, so if they’re open, we are too!

    Possess It

    Who wants to pay full price for anything these days?! You're part of our Doane family, so use our discounts!