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Wireless Tips

The Doane University wireless network transmits on the standard 2.4 GHz and 5 GHz radio frequencies. These radio waves are subject to interference from active and passive sources. Knowing about the sources of such radio interference can help you position your wireless devices to limit or avoid interference.

Active sources of wireless interference

An active source of wireless interference is usually a device that emits a radio signal on the same frequency as the wireless network. The following is a list of common devices that can emit 2.4 GHz radio signals and can thus be potential sources of wireless interference.

  • Cordless Phones (2.4 GHz): Cordless phones that use the 2.4 GHz frequency can cause severe wireless signal interference.
  • Wireless Printers: Wireless transmit over a short-range 2.4 GHz signal.
  • Video Players: Devices such as AppleTV, Chromecast, or Roku players frequently transmit on the same frequencies as wireless.
  • Bluetooth devices: Bluetooth devices transmit over a short range 2.4 GHz signal. Many cell phones, game controllers, cordless mice and other devices use Bluetooth.
  • Other wireless devices: Many other devices, such as keyboards and mice, use the 2.4 GHz frequency.
  • Microwave ovens: Improperly shielded microwave ovens can emit 2.4 GHz frequency radio waves.

If you find that you have a poor or inconsistent wireless signal in your room, see if any of these devices are nearby. In most cases, simply moving your wireless device farther away from the source of interference is enough to solve the problem. Turning off wireless capabilities on your personal printer is recommended.

Sometimes, however, it is necessary to remove the interfering device from the environment. This step can be problematic if the device is immovable or doesn't belong to you. Under such circumstances, testing your wireless device in various locations may be your only option.

Tips to improve wireless access

The 5 GHz channel is less susceptible to interference. Most newer phones, tablets and laptops are able to choose between 2.4 GHz and 5 GHz. However, some of the newer devices are using older technology. Be an informed shopper and check to see if your device is equipped with the latest standard.

Use the following tips to improve your wireless connectivity.

  • Move or replace your microwave - One potential cause of interference in residential wireless networks are old or poorly shielded microwave ovens. A microwave that causes such interference is likely faulty and needs to be replaced.
  • Move your devices - Moving your device closer to the hallway or access point may improve signal strength. The access points in most resident halls are located in the hallways. Place your device so that there are the fewest possible number of obstructions between the device and the access point.
  • Turn around - The human body is a great absorber of radio frequencies. Make sure you do not place yourself between the device and the access point.
  • Turn off other wireless devices - Turn off interfering wireless devices one at a time and test your signal strength. Bluetooth devices, gaming controllers, smart TVs, and other wireless electronics cause interference on the wireless (wifi) network. Powering these down when not in use will reduce interference.
  • Update your drivers - Make sure your laptop and other wireless devices have the most current drivers for the wireless connection. Visit the Service Center if you need assistance.

Please contact the Service Center to help resolve any connection issues that you may have.

Self-Service Portal:


Phone: 402-826-8411

What do I need to connect?

To connect to the Doane University wireless network, you will need the following.

  • A computer with a WiFi-certified, dual-band adapter - While many types of wireless adapters will connect successfully to our wireless network, we have found that dual-band adapters work best. If your computer doesn't have dual-band adapter, we recommend you purchase a dual-band, WiFi-certified USB adapter that is 802.11a/b/g/n-compatible.
  • Your Doane University user ID and password - If you need to activate your account for the first time or you forgot your password, you can reset it on the My Account page.
Does my computer have a wireless adapter?

Note: Laptops typically come with built-in wireless adapters.

  • Windows 10 - In the bottom left corner, click on the Windows Start icon > Network Connections > Wi-Fi > Hardware Properties. If you see wireless adapter information, the computer has a built-in wireless adapter.
  • Windows 8 - Go to Charms in the upper right corner > Settings > Network Connections. If you see wireless adapter information, the computer has a built-in wireless adapter.
  • Windows 7 - Click on the Windows Start icon > Control Panel > Network Connections > Network and Internet > Network and Sharing Center. If you see a Manage Wireless Networks link, the computer has a built-in wireless adapter.
  • Mac OS X - Go to Apple > System Preferences > Network. If AirPort appears under your network options, the computer has a built-in wireless adapter.

If you are still not sure whether or not your computer has a wireless adapter, please contact the Service Center.

Self-Service Portal:


Phone: 402-826-8411

I can't connect to the Doane wireless network

Although your computer may detect the Doane network in your vicinity, if you haven't registered your computer on the Doane Network, your computer will not be able to use the internet or other network resources on campus. To register your computer, open a web browser using chrome, firefox, internet explorer or safari and follow the instructions to register your machine.

If you are still having problems connecting, please contact the Service Center.

Self-Service Portal:


Phone: 402-826-8411

Can I request that my wired Ethernet jack be activated?

Each Residence Hall room has one active Ethernet jack.

If you are having problems connecting your device to ethernet, please contact the Service Center.

Self-Service Portal:


Phone: 402-826-8411

Can I connect my gaming console to the Doane wireless network?

Gaming consoles (PlayStation 3/4, Xbox, Wii, etc.) should be should be connected to the wired network. This will you provide you the best user experience and reduce the likelihood of interference with your neighbors.

Can I connect more than one device simultaneously?

Yes. You can use your Doane user id and password to connect up to a combined total of 7 devices to the Doane wired and wireless network.

Can my friends and family members connect to the network when they visit me?

Visitors and family members can connect to the Doane guest wireless network by opening a browser and following the instructions on the web page for connecting to the Guest network.

Note: Sharing your Doane user ID and password violates the Acceptable Use Policy. If you share this information with others, you will be held accountable for your violation of this policy and their activities on the network.

How do I contact the Service Center?

Help is available by contacting the Service Center.

Self-Service Portal:


Phone: 402-826-8411